Frequently Asked Stairway Lift Questions

Does the stairway lift require extra bracing in the wall or steps?

No. Your stairway lift will install on the steps only, there is no connection to the walls. We use heavy-gauge steel brackets with heavy duty anchors to mount your stairway lift. This ensures that you will have safe and troublefree use for many years.

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Does the stairway lift require power?

Yes. Your stairway lift will generally require a standard 110v/20amp outlet located at or near the top or bottom of the staircase. For commercial (public use) units, there are additional power requirements. Contact us at 1-800-392-2591 to find out more.

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How wide do the steps have to be to accommodate a stairway lift?

We usually require at least 36″ of width on your steps. Occassionally, we may need to remove the handrail to ensure adequate space. Sometimes the handrail can be re-installed on the opposite side of the steps from the stairway lift.

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How much space does a stairlift use?

When not in use, the seat and footrest of the stair lift can be folded up, maximizing space on the stairway for others. The stairlift typically takes up about 14″ of space when folded. When in use, the stairlift typically opens to about 25″.

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Is the stairlift easy to care for?

Yes. Missouri Stairway Lift Corp. stair lifts are easy to maintain and last for years. With a five year warranty on the drive system, two years on parts, and one year on labor, you will have peace of mind with your stairway lift purchase. Service by our certified technicians once a year is recommended.

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How safe is a stairway lift?

There are several safety features incorporated in our stairway lifts. All of our lifts operate using a gear rack and direct drive system, which means that there are no chains, cables or belts to break. Also, there is a safety switch on the seat to ensure that it is securely locked in the proper position before the stairlift moves. There are obstruction sensors in multiple locations on the top and bottom of the unit to ensure that there are no dangers during operation, and a seatbelt and armrests to ensure that you are comfortable and secure as you safely move between floors of your home.

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Is there a stairlift for a curved stairway, will a stairlift go around corners?

Yes. Stairway Lifts from Missouri Stairway Lift Corp. can be custom engineered for nearly any staircase. Our design engineers can help you find the most cost-effective solution for your need.

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How long will the installation take?

For a standard stairlift on a straight set of steps, installation time by our factory-trained and certified technicians usually takes 2 to 3 hours.

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Is buying a stairway lift online a good idea?

At Missouri Stairway Lift Corp., the product is only part of what you are getting. We ensure that your product is sized and installed correctly for maximum safety and long-life of the product. While many online retailers only offer a parts warranty, Missouri Stairway Lift Corp. offers a full one-year warranty on labor and two years on parts. Our trained experts will come to your home to ensure that the stairway is accurately measured and that the stairway lift can be installed without any problems.

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What is the price difference between a used stairlift and a new stairlift?

Because Missouri Stairway Lift Corp. stands behind every product we sell, even our used lifts are offered with the same outstanding commitment to satisfaction as our new products. Each used unit that we sell is inspected and refurbished to ensure that it is mechanically sound and trouble-free. The cost of a used unit is generally 40% less than a new unit; However, used stairway lifts are rarely available and we do have a waiting list of customers waiting for this equipment.

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Can Missouri Stairway Lift Corp. install a stairlift that I purchase from another person or source?

We do not recommend purchasing from an individual. At first, it may appear that you can save a considerable amount of money on the lift; however, many times, there are considerable costs in re-installing the lift. Every stairway lift is custom-fit to the particular stairway it is installed on. Reinstallation may require cutting the track, resizing power cables, chains and/or drive cables. In many cases, additional materials are required. You are also taking the chance on whether the unit was properly uninstalled, and whether any parts are lost or broken during uninstallation and/or transport. In many cases, the unit must be converted from a left-hand to right-hand or vice-versa. By the time you consider these additional cost, plus installation costs, and the fact that you will have no warranty, you may find that the apparent “price advantage” is little or none.

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