Stair lifts and vertical platform lifts are custom-made products. In the case of stairlifts, the track is cut to the length of your stairs and custom-made based on the side of the staircase to which the unit will be mounted. In the case of vertical platform lifts, the lift is configured to your specifications and measurements, as well as to meet the code requirements in your area. As these are custom-made products, both stair lifts and vertical platform lifts are non-returnable.
You will be charged a 25% cancellation fee to cancel an order if the order has already been processed. We apologize for any inconvenience this policy may cause; this is a necessary precaution in order to keep our prices low and provide our customers with the best possible deals on our products.
We will, of course, repair or replace any defective product, and new products are also fully backed by the manufacturer’s parts warranty.